If a shipment gets lost, stolen, or goes missing somehow, We will offer the option for a 1 time reshipment (RESHIPMENT LIMIT $125). Such offer is valid once for each patient. If you are ordering more than $125 worth of product and feel nervous about losing a package then please break up your shipments into smaller quantities.
A patient will only qualify for a refund if the medication wasn’t received in full, and 7 or more business days has elapsed since the original committed delivery date. If an order is incomplete, please contact us about a refund or free reshipment of replacement medication.
Rocket Chronic will review all cases in the order that they are received. This review will under normal conditions take 7-10 business days.
Note: ALL RESHIPMENT’S WILL BE SENT SIGNATURE-REQUIRED
For refund requests please including photos of all the items you have received.
Take a photo of the packaging materials and the packages.
Take a clear photo of the packing slip without any obstruction. If the photo sent is not legible, you may be asked to retake photos, so make sure we can read it the first time. We reserve the right to not process claims with no packing slip.
Please send all of the photos you’ve taken along with your ORDER NUMBER using Email : [email protected]
Send through our Live Chat Monday – Friday 6AM – 6PM PST[/vc_column_text][/vc_column][/vc_row]